COM 295 COM295 COM/295 ENTIRE COURSE HELP – ASHFORD UNIVERSITY

COM 295 Week 1 Practice: Going on a Business Trip to China

Complete the “Going on a Business Trip to China” Case Study in Connect

Going on a Business Trip to China

Business professionals who are high in cultural intelligence possess skills and attributes to work effectively with members of other cultures. They respect, recognize, and appreciate cultural differences; possess curiosity and interest in other cultures; avoid inappropriate stereotypes; adjust conceptions of time and show patience; manage language differences to achieve shared meaning; understand cultural dimensions; establish trust and show empathy across cultures; approach cross-cultural work relationships with a learner mind-set; and build co-cultures of cooperation and innovation.

In this exercise, you evaluate the experiences of an operations manager going to China to examine factories and potentially take bids for some of your company’s operations. You will notice differences in communication across cultures and analyze the interactions in terms of cultural intelligence and the following cultural dimensions: individualism and collectivism, egalitarianism and hierarchy, future orientation, assertiveness, and humane orientation.

Read the case below and answer the questions that follow.

Recently, senior managers at Judith Carey’s company concluded that some of the company’s operations needed to be produced in lower-wage locations for the company to stay profitable. They placed Judith in charge of learning about options in China, a country she had never visited.

After several months of making contacts via phone and email, Judith traveled to China to meet some potential manufacturers. She brought two of her staff members along with her on the trip. She also asked Mei, one of the company’s sales representatives in China, to join the group and act as an interpreter. Mei had joined the company’s sales department in China two years ago. Because she gained a marketing degree in a Canadian university, Mei’s English was excellent.

The first stop on the trip would be with representatives of the Shunde Manufacturing (SDM) Company, a potential manufacturer for the company’s line of dolls. After a long plane trip and a sleepless night at a hotel in Shanghai, Judith started the first day of work in China tired and slightly disoriented. Her team first met the company’s president, Bo Chen, and seven other men from SDM for lunch. Judith was seated next to the company’s president for the duration of the two-hour lunch, which included course after course of foods Judith had never seen or eaten before. Judith sampled most of the dishes but was clearly uncomfortable.

During the meal, the company president asked Judith, “Ms. Carey, what are your impressions of China?” Judith replied, “Well, Bo, I don’t really know too much. I’m not quite used to the air here, with all of the pollution. Of course, I’ve always known about the one-child policy, but not much else. Do you think the policy is fair?” Bo stated, “China and America must solve their problems in their own ways.” Then, he talked about the final dish for the meal—a fish. He explained that ending the meal with the fish had special symbolism in China and signaled a prosperous future for their relationship.

Near the end of lunch, Bo told Judith, “We’ll meet for dinner and a reception later at 6 p.m. I’ve arranged a tour for you this afternoon. Several of our staff members will take you for a walk along the river, to some beautiful Chinese gardens, and to the Shanghai Museum.” Judith was a bit dismayed. She wasn’t really in the mood for touring. Rather, she wanted to get down to business, but she obliged for the afternoon tour. During the tour, Judith asked Mei, her interpreter, “What should I do this evening to make sure we can talk about business?” Mei replied, “Tonight, you should make friends with President Chen. Give him a nice toast in front of his employees. Enjoy the wonderful food. Tomorrow you can talk about business.”

That evening, Judith and her team were taken to a large private room at a restaurant. The SDM Company was now represented by more than 20 employees. Judith and Bo spent most of the dinner discussing family and professional experiences. Judith enjoyed the food, gave a toast mentioning “future cooperation” and thanking “President Chen for his hospitality,” and even sang karaoke when invited.

The next day, Judith arrived at the company’s headquarters. She and her team discussed options for a partnership with SDM representatives for the duration of the day. At the end of the day, both parties agreed to continue their conversations in approximately one month.

1

When Bo Chen referred to Judith Carey as “Ms. Carey,” Judith responded by referring to him as “Bo.” Which of the following cultural dimensions can best explain this situation?

Multiple Choice

窗体顶端

future orientation

egalitarianism and hierarchy

humane orientation

individualism and collectivism

assertiveness

2

The first day of the visit is largely spent with lavish banquets and events. Which of the following cultural dimensions can best explain this situation?

Multiple Choice

窗体顶端

future orientation

individualism and collectivism

assertiveness

egalitarianism and hierarchy

Explanation

In collectivist cultures, the relationship-building process generally takes longer. Informal social gatherings are a mechanism to build trust and appreciation.

3

When Judith Carey asked Bo Chen about his views of the one-child policy, he stated, “China and America must solve their problems in their own ways.” Which of the following cultural dimensions can best explain this situation?

Multiple Choice

窗体顶端

humane orientation

egalitarianism and hierarchy

assertiveness

future orientation

窗体底端

4

Judith’s interpreter, Mei, encouraged her to give a toast to Bo Chen. Which of the following cultural dimensions can best explain this situation?

Multiple Choice

egalitarianism and hierarchy

humane orientation

assertiveness

future orientation

5

Overall, what statement is most true of Judith?

Multiple Choice

She shows no cultural intelligence.

She shows cultural intelligence at all times.

She shows cultural intelligence at some times but not others.

 6

Which of the following elements of cultural intelligence should Judith work on the most?

Multiple Choice

Possess curiosity and interest in other cultures.

Understand the etiquette of other cultures.

Manage language differences.

Adjust conceptions of time and show patience.

7

Overall, this case confirms that Chinese business culture is generally considered what combination of individualism and egalitarianism?

Multiple Choice

high collectivism and low egalitarianism

high individualism and low egalitarianism

high collectivism and high egalitarianism

high individualism and high egalitarianism

COM 295 Week 1 Practice: Case Analysis: Credibility for an Entry-Level Professional

Complete the “Case Analysis: Credibility for an Entry-Level Professional” in Connect.

Credibility for an Entry-Level Professional

Your credibility determines how others perceive and react to your communications. In this exercise, you’ll test your ability to identify actions that correspond with the three elements of credibility: competence, caring, and character.

Read the case below and answer the questions that follow.

Jaxon, Sophia, and Emily were recently hired as audit assistants. This is the first full-time professional position for each of them. During the first few months of work, each of them experienced successes and failures.

Jaxon gained a reputation for finding out exactly what clients wanted. He asked the right questions, he respectfully explained points of disagreement with them, and he showed them he was genuinely interested in them. Several of his colleagues commented that clients trusted him to act appropriately on their behalf. His supervisor was pleased that Jaxon always followed through on commitments and was positive he wouldn’t avoid reporting tax violations made by clients. However, Jaxon’s performance was far from perfect. His supervisor noticed that Jaxon sometimes made fairly basic mistakes in his audits and his colleagues would have to redo some of his work.

Sophia has gained a reputation for completing audits more accurately than all other new audit assistants. Her supervisor is worried, however, about her long-term success at the firm. Sophia tends to overpromise. Last week, she told her supervisor she’d finish an important project but instead worked on other tasks. Last month, she called in sick for a few days. On one of her sick days, her supervisor saw pictures of her at a nearby resort that she had posted to Facebook.

Emily is the top performer on audits among the new group of employees at the firm. She is precise and efficient. She can typically accomplish many tasks in about half the time of most other audit assistants. Her supervisor is concerned, however, about her interpersonal skills. She tends to often criticize her colleagues for their mistakes and rarely offers appreciation for their help. She also seems to rub clients the wrong way and comes across as “antisocial” according to one valued client.

1

Jaxon most apparently lacks which element of credibility?

Multiple Choice

Caring

Competence

Character

2

Sophia most apparently lacks which element of credibility?

Multiple Choice

Character

Caring

Competence

3

Emily most apparently lacks which element of credibility?

Multiple Choice

Competence

Caring

Character

4

What would you most recommend to Jaxon to improve his credibility?

Multiple Choice

Make a priority of staying true to commitments and avoiding any deception.

Find ways to compliment the work of colleagues more often.

Have a mentor help overcome common mistakes in audits.

Take more vacation days.

Take online diversity training.

5

What would you most recommend to Sophia to improve her credibility?

Multiple Choice

Have a mentor help overcome common mistakes in audits.

Find ways to compliment the work of colleagues more often.

Take more vacation days.

Make a priority of not staying true to commitments and being deceptive.

Make a priority of staying true to commitments and avoiding any deception.

6

What would you most recommend to Emily to improve her credibility?

Multiple Choice

Have a mentor help overcome common mistakes in audits.

Find ways to compliment the work of colleagues more often.

Take more vacation days.

Take online diversity training.

Make a priority of staying true to commitments and avoiding any deception.