BSOP 326 BSOP326 BSOP/326 ENTIRE COURSE HELP – DEVRY UNIVERSITY

Description

BSOP 326 BSOP326 BSOP/326 ENTIRE COURSE HELP – DEVRY UNIVERSITY

BSOP 326 Week 1-7 All Discussion Questions

BSOP 326 Week 4 High-Performance Work Systems – Midterm

BSOP 326 Week 7 Fujiyama Electronics Case Study

BSOP 326 BSOP326 BSOP/326 ENTIRE COURSE HELP – DEVRY UNIVERSITY

BSOP 326 Week 1-7 All Discussion Questions

WEEK 1DQ 1 What is Total Quality Management

WEEK 1DQ 2 A System Perspective

WEEK 2DQ 1Dr. Deming’s 14 Points

WEEK 2DQ 2 Quality Philosophies, Awards, and Standards

WEEK 3DQ 1 TQM Leaders

WEEK 3DQ 2 Who is the Customer

WEEK 4DQ 1 TQM & Teams

WEEK 4DQ 2 Employee Involvement

WEEK 5DQ 1 Cost of Quality

WEEK 5DQ 2 Supplier Relationships

WEEK 6DQ 1 Statistical Tools

WEEK 6DQ 2 Inspection & Process Evalutions

WEEK 7DQ 1 Implementing TQM

WEEK 7DQ 2 What is Six Sigma

BSOP 326 BSOP326 BSOP/326 ENTIRE COURSE HELP – DEVRY UNIVERSITY

BSOP 326 Week 4 High-Performance Work Systems – Midterm

1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)

2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)

3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)

4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)

5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5)

6. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (Points : 5)

7. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)

8. (TCO 2) Which of the following systems does not have a role to play in assuring quality in a manufacturing firm? (Points : 5)

9. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)

10. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 5)

11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)

12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)

13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)

14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)

15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of human-resource management? (Points : 5)

16. (TCO 4) Which of the following is the primary reason for Deming’s position that slogans should be eliminated? (Points : 5)

17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)

18. (TCO 8) The key stages of a team’s life cycle include all of the following, except for _____. (Points : 5)

Top of Form

Page 2

1. (TCO 4) Failure to understand Deming’s Profound Knowledge can result in some severe problems. Answer the following three parts relating Peter Scholtes’s observations relating to the failure to understand Deming’s Profound Knowledge:

1. Discuss what happens when people do not understand variation. (10 points)
2. Discuss what happens when people do not understand systems. (10 points)
3. Discuss what happens when people do not understand psychology. (10 points)

(Points : 30)

2. (TCO 6) Answer the following three parts relating to the situational leadership theory:

1. Discuss the leadership style that would be used if maturity level of the follower was “able and willing.” (10 points)

2. Discuss the leadership style that would be used if maturity level of the follower was “unable but willing.” (10 points)

3. Discuss the leadership style that would be used if maturity level of the follower was “able but unwilling.” (10 points)

BSOP 326 BSOP326 BSOP/326 ENTIRE COURSE HELP – DEVRY UNIVERSITY

BSOP 326 Week 7 Fujiyama Electronics Case Study

Fujiyama Electronics Case Study – Due Week 7

Objective

This case study looks at the behavior of a circuit board process though the use of Control Charts. At least two Control Charts will need to be constructed, and from them you will be asked to provide an assessment of what you see. A template to facilitate the construction of the Control Charts has been provided. You are not required to use this template. A tutorial that outlines the steps for this case is located in Doc Sharing.

Problem Statement

Fujiyama Electronics, Inc. has had difficulties with circuit boards purchased from an outside supplier. Unacceptable variability occurs between two drilled holes that are supposed to be 5 cm apart on the circuit boards. Thirty samples of four boards each were taken from shipments from the supplier as shown in the data from the worksheet. Data in the worksheet below can also be assessed here.

Project Deliverables

The student will submit the completed case study in a Word document to their Dropbox by the end of class Week 7. The paper is worth 50 points.

The student will complete and/or answer the following questions.

Calculate X-Bar-Bar, R-Bar, and associated control limits using the data in the table above. Create X-Bar•R (Average & Range) Control Charts from the data in the table above. Discuss notable out-of-control conditions displayed in the completed X-Bar•R (Average & Range) Control Charts.

Only consider points outside the control limits. Do not consider runs, set of points within certain zones, etc. If the conditions you note could be defined as assignable conditions and they are removed from the process, what will happen to the X-Bar•R Control Chart?

(a) Remove the data related to the out-of-control points you observed from the origainal data and recalculate a new X-Bar-Bar, R-Bar, and associated control limits.
(b) Create new X-Bar•R (Average & Range) Control Charts from your updated data.

Discuss how the two sets of Control Charts are different. What has changed?

The format of the case study should conform to the Publication Manual for the American Psychological Association (APA), 6th edition, for title page and text. Citations and references are not required. A basic APA tutorial can be found intheWebliography and a paper template can be found in Doc Sharing.

The completed case study will be submitted to your Dropbox as an MS Word document. All graphics and charts will be a part of the Word document and submitted as a file. Documents authored in other applications such as WordPerfect or MS Works will not be accepted.

This project is to be accomplished individually, and will reflect the work of each student. All DeVry University policies are in effect including the plagiarism policy. Late papers will not be accepted without prior permission.

Submit your Fujiyama Case Study paper to the Dropbox located on the silver tab at the top of this page by the end of Week 7. For instructions on how to use theDropbox, read these Step-by-Step Instructions or watch this Dropbox Tutorial.

See Syllabus section “Due Dates for Assignments & Exams” for due date information.

Grading Rubrics

First Control Chart (40 Percent)

Points Possible

Points Earned

Comments

All calculations are correct.

5

X-Bar & R charts are presented and correct.

5

All conditions of importance discussed.

10

Total

20

Second Control Chart (40 Percent)

Points Possible

Points Earned

Comments

All calculations are correct.

5

X-Bar & R charts are presented and correct.

5

Differences between the two sets of Control Charts are thoroughly discussed.

10

Total

20

Mechanics (20 Percent)

Points Possible

Points Earned

Comments:

The paper, including the title page follows APA guidelines for format. (References and citations not required)

2

Sentences are complete, clear, and concise.

2

The paper is laid out with effective use of headings, font styles, and white space.

2

Rules of grammar, usage, and punctuation are followed.

2

Spelling is correct.

2

Total

10

Total (100 Percent)

Points Possible

Points Earned

Comments:

50

Best Practices

The following are the best practices in preparing this paper. Sample papers, using the APA format, are located in Doc Sharing. Other useful information has also been provided there, including an APA paper template.

Cover Page – Include who you prepared the paper for, who prepared it, and the date.

Body of Your Work – Titles to identify different areas that you address. State the main ideas, major points in each idea, and supporting information.

Break down each main idea you will use in the body of your paper. Show some type of division like separate sections that are labeled, separate groups of paragraphs, or headers. You would include the information you found during your research and investigation.

Summary and Conclusion – Summarizing is similar to paraphrasing but presents the gist of the material in fewer words than the original. An effective summary identifies the main ideas and major support points from the body of your work. Minor details are left out.
Additional hints on preparing the best possible project. Apply a three-step process of writing… Plan, Write, and Complete.

Prepare an outline of your research paper before you go forward. Complete a first draft and then go back to edit, evaluate, and make any changes required. Use visual communication if it will help clarify and support your work. Any material that can be removed and not affect the clarity of your work is essentially filler, and should be avoided. Filler distracts from the flow of your work and will most likely cause you to lose points.

References – Not required for this case study.